PRIVACY POLICY

1. PURPOSE

  • 1.1 True Life Networks (hereinafter referred to as "True Life," or "us," or "we"), a Micro Enterprise registered with Department of Industries and Commerce, Government of Tamil Nadu having its address at 2(2)55, 4TH Street, SNVS Layout, Kongu Main Road, Tiruppur, Tamil Nadu, India, Pincode – 641607 is committed to protecting the privacy rights of its user(s) and recognizes the need for appropriate protection and management of any Personally Identifiable Information (hereinafter referred to as “PII”) that is shared by the user(s) on the website address : "www.truelife.in" (hereinafter referred to as “Website”) and by operation of mobile application named “ True Life” (hereinafter referred to as “Application”), and the services provided by True Life at the request of the person using the Application (“hereinafter referred to “Services”).
  • 1.2 For the purposes of the provisions under this Privacy Policy, the term ‘User’ shall mean and include the persons who uses the Website or Application and/or register themselves through the Website or Application after providing the information as requested, in order to avail the Services.
  • 1.3 This Privacy Policy explains True Life’s policy regarding the collection, use, disclosure and transfer of the User’s personally identification information by True Life in relation with the use of the Website or Application including but not limited to delivery of information and content.
  • 1.4 This Privacy Policy forms part and parcel of the Terms of Use for the use of Website or Application and the effective date when this Privacy Policy comes into force will be the date when the User first uses the Website or Application.
  • 1.5 This Privacy Policy is embedded in an electronic format under the Information Technology Act, 2000 and the Rules made thereunder and the amendments regarding electronic documents as amended by the said act. There is no requirement of any physical, electronic or digital signature on this Privacy Policy.
  • 1.6 As used in this Policy, “Personally Identifiable Information or PII” shall mean and include any information that alone or in combination with other information relates to a specific, identifiable individual person. By way of illustration and not limitation, PII includes individuals’ names, personal identification numbers such as UIDAI No., PAN no. etc, individual’s mobile number, home or office telephone number, email address, home or office address, age, occupation, location, height, weight, birth date and any other information provided by the user which is of personally identifiable form.
  • 1.7 This Privacy Policy applies to all PII collected by True Life during the course of any usage of the service provided. By using the Service, the User agrees to comply with True Life’s policies. The Privacy Policy is designed to assist the User in understanding how PII is being collected and assisting them in making informed decisions while using the Website or Application.

2. COLLECTED INFORMATION

  • 2.1 Users who use and/or register on the Website or Application will be requested to provide their PII. The PII is used for efficient service and better user experience for the User.
  • By accessing the Website or Application or otherwise using the Services, the User consents to collection, storage, and use of the PII provided by him/her (including any changes thereto as provided) to avail any of the Services that True Life offers.
  • True Life may enter into agreements with third parties to store or process information/ data of Users. These third parties may have their own security standards to safeguard the information or data of Users and True Life will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard information / data of Users.
  • True Life respects the privacy of the Users and is committed to reasonably protect it in all respects. The types of information about the User which may be collected by True Life are as follows:
    • i. information supplied by Users
    • ii. information automatically tracked while navigation
    • iii. information collected from any other source (collectively referred to as “Information”)
  • Information supplied by Users:

    • While signing up on True Life’s website and accessing the Website or Application, the Application form collects the information, including but not limited to:
      • i. Contact Information (e.g., name, email address, phone number, billing or mailing address)
      • ii. Account information
      • iii. IP address, geolocation
      • iv. Identity validation (e.g., photograph, other information requested to verify your information)
      • v. National identification numbers
      • vi. Date of birth
      • vii. Details of any transactions carried out using any of the Services
      • viii. Any other information that the User chooses to provide to us (e.g., by sending an email/otherwise contact us)
      • ix. Calls/emails/other correspondence
      • x. Payment and Banking Information
  • Information automatically tracked while navigation:

    • True Life may also collect information through the User’s interaction with and use of the Website or Application which does not reveal the User’s specific identity or does not directly relate to an individual. Such information may include, but is not limited to, browser and device information, data collected through automated electronic interactions, Website or Application usage data, demographic information, geographic or geo-location information, statistical and aggregated information.
  • Information collected from any other source:

    • True Life may receive information about the User from other public sources, add it to the User account information and treat it in accordance with this policy. If the User provides information to the platform provider or other partner, whom True Life provides services, the User’s account information and order information may be passed on to True Life. True Life may obtain updated contact information available in public domain from third parties in order to correct records and provide the Services or to communicate with the User.

3. USE OF PII

  • 3.1 The PII of the User(s) may be used to set up and administer the User’s account, provide necessary technical support, verify identity of User(s) and send important communication.
  • 3.2 The PII of the User(s) excluding pictures, videos and contact details may be used to deliver advertising, marketing and event-based communication. Such communication may contain option to opt out of receiving such communications in future. If the User choses to opt out of receiving such marketing and event-based communication by emailing at "admin@truelife.in", then True Life shall not contact such User and will ensure that new data collected about the User(s) from then on will not be used by True Life for any targeted advertising purposes. However, True Life may use existing information of the User(s) to customize the website accordingly.
  • 3.3 True Life may use the PII of the User(s) for internal and external research and development purposes and to improve and test the features and functions of the Website or Application for giving the best options to the Users.
  • 3.4 Such important information may include financial data, and legal documents etc. Such information is only made accessible to those User(s) or customers authorized by its respective customer or user. True Life’s access to this information is limited to authorized personnel with a critical business reason, such as technical support.
  • 3.5 True Life may use and retain the PII of the User(s) for legal and compliance reasons, such as the prevention, detection, or investigation of a crime; loss prevention; fraud, or to meet our internal and external audit requirements, information security purposes, and or which is required (a) under applicable law (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, (c) to enforce the True Life Terms And Conditions; and (d) to protect the True Life’s rights, privacy, safety, or property, or those of other persons.
  • 3.6 True Life does not sell information about its Users to any person or entity whatsoever. However, during development of its business, True Life may sell or buy companies or assets. In such transactions, customer or user information may be transferred to such companies or assets. 
  • True Life may also use the PII of the User(s) collected for the following purposes:
    • i. to facilitate various programs and initiatives launched by True Life or third party service providers and business associates;
    • ii. to analyze how the Services are used, to measure the effectiveness of advertisements, to facilitating payments;
    • iii. to protect the integrity of the Applicaton;
    • iv. to conduct analytical studies on various aspects including user behaviour, user preferences etc.;
    • v. to determine any security breaches, computer contaminant or computer virus;
    • vi. to investigate, prevent, or take action regarding illegal activities and suspected fraud;
    • vii. to undertake forensics of the concerned computer resource as a part of investigation or internal audit;
    • viii. to enhance ability of True Life to communicate with Users and customers about additional valuable services;
    • ix. to ensure fulfillment of a Contract;
    • x. to trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law including the Information Technology Act, 2000 that is likely to have an adverse impact on the services provided on the Website or by True Life.

4. SHARING OF INFORMATION

  • True Life may share User information with third parties, including service providers, regulated institutions), affiliated entities, payment processing service providers and business partners for the following purposes:
    • 4.1 Information may be shared with the True Life’s service providers and affiliates to assist in provision of Services and everyday business purpose.
    • 4.2 Information may be shared with fraud prevention and detection service providers for the purpose of detecting and preventing fraudulent activity.
    • 4.3 Information may be shared with customers, clients or third parties using the Services to perform the Services and assist in carrying out transaction with such parties.
    • 4.4 Information may be shared if True Life believes it necessary to disclose information to investigate, prevent or take action regarding illegal activities, suspend fraud, violations of Terms of Use or this Privacy Policy.

5. COOKIES

  • True Life may use cookies to operate and provide Services, to improve experiences of the User(s), understand how services are being used, and customize services as per the User’s needs and choices. Additionally, cookies may be used to remember choices, such as language preferences, and otherwise to customize services for the User. A cookie in no way gives True Life access to the User’s computer or any information about them, other than the data they choose to share with True Life. The User(s) can choose to accept or decline cookies.
  • The "help" portion of the toolbar on most browsers will tell the Users how to prevent their browser from accepting new cookies, how to have the browser notify then when they receive a new cookie, or how to disable cookies altogether. However, cookies will allow Users to take full advantage of some of the Website or Application features and it is recommended to leave them turned on.

6. THIRD PARTY LINKS

  • The Website or Application also includes links to other websites. Such websites are governed by their respective privacy policies, which are beyond the control of True Life. Once the User leaves the servers of True Life, use of any information provided by the User is governed by the privacy policy of the operator of the site which the User is visiting. That policy may differ from that of True Life. If the User can't find the privacy policy of any of these sites via a link from the concerned third party’s website, the User may contact the concerned third party directly for more information. True Life is not responsible for the privacy practices or the content of such websites.

7. INFORMATION SECURITY

  • The security of PII is important to True Life. True Life follows generally accepted industry standards to protect the PII submitted by User(s). However, no method of transmission over the Internet or method of electronic storage can be said to be 100% secure, therefore, while it is attempted to use commercially acceptable means to protect PII, there is no guarantee of absolute security.
  • The User(s) is responsible for all uses of his/her username and password created at the time of signing up of Ture Life’s website. Please contact True Life immediately if the User(s) believes password has been misused. The Users shall be individually responsible for maintaining the confidentiality of their user name and password and for all activities occurring under their account. True Life shall not be liable for any misuse or unauthorized use of username and password of the User(s).

8. RETENTION OF INFORMATION

  • The PII of the User(s) will be kept by True Life for as long it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws. True Life will cease to retain PII of users, or remove the means by which the data can be associated with Users, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes
  • True Life shall at all times assume that the information provided by the User(s) is correct, genuine and updated. True Life shall not be held liable for any false/ incorrect information/ data of the User/s. The User shall indemnify True Life in case of any loss, damage or injury caused to it due to the use or lawful disclosure of false data provided by the User(s).

9. SPAMMING

  • It is contrary to this policy for User(s) to use Website or Application to effect or participate in any of the following activities:
    • i. To send unsolicited mass e-mailings, whether or not such unsolicited e-mailings provoke complaints from the recipients;
    • ii. To engage in any of the foregoing activities using the service of another provider, but channeling such activities through the Services.
    • iii. To falsify User(s) information provided in the Website or Application or to other User(s) of the Service in connection with use of the Service.

10. THIRD PARTY DISCLOSURES

  • True Life does not sell, trade, lend, transfer or disclose any PII collected from the User(s) to third parties except as set forth in this Privacy Policy. However, True Life reserves the right to provide the PII to its employees or partners or agents who have a need-to-know such information for the purpose of maintenance and development of the Website & Application and enabling True Life to provide Services to the User(s). However, this does not include trusted third parties such as contractors and vendors who assist True Life in operating the Service, conducting business, or servicing the users, so long as those parties agree to keep this information confidential.
  • True Life also reserves the right to disclose PII when special circumstances call for it, such as when disclosure is required by law or court order or when disclosure is, in the sole discretion of True Life, necessary to protect legal rights, including intellectual property rights.

11. VIOLATION OF THE POLICY

  • Upon becoming aware of an alleged violation of this Policy or Terms of Use, True Life may initiate an investigation. During the investigation the User's access to the Service may be suspended, restricted or limited in order to prevent further unauthorized activities. Depending on the severity of the violation, True Life may, at its sole discretion, restrict, suspend, or terminate User’s account and pursue other civil remedies. If such violation is a criminal offence True Life will notify the appropriate Government authority of such violation.

12. CONSENT

  • The User consents to the collection and use of his/ her PII as described in this Privacy Policy.

13. CONTACT

  • True Life has appointed an internal data protection officer for the Users to contact if a User has any queries, clarifications or complaints regarding compliance with this Policy or relating to processing of information. The data protection officer’s name and contact information are provided below:
  • User(s) are requested to please provide the following information in their query or complaint:
    • i. Identification of the information provided;
    • ii. Clear statement as to whether the information is PII or very sensitive personal information;
    • iii. Address, telephone number or e­mail address of complainant;

14. REVISION OF POLICY

  • True Life reserves the right to revise, amend or modify this Policy at any time and in any manner, according to its requirement. Any change or revision will be posted on True Life’s website along with the date when the modification was made.

15. ACCESSING AND UPDATING PII

  • When the User uses the Website or Application and its Services, True Life makes good faith efforts to provide the User, as and when requested by the User, with access to his/her PII and shall further ensure that any PII or sensitive personal data or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such PII or sensitive personal data or information to be retained by law or for legitimate business purposes. True Life asks individual users and entities to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and True Life may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required.

16. GENERAL DATA PROTECTION REGULATIONS

  • While dealing with data subjects of the European Union, True Life takes measures to comply with General Data Protection Regulation(GDPR). Under GDPR, User(s) have right to access their PII submitted to True Life for any purpose. The Users can get access to their PII across any services at any time.

17. WITHDRAWAL OF CONSENT

  • The consent provided to True Life for collection and use of PII may be withdrawn at any time by contacting at "admin@truelife.in".

18. USER ACKNOWLEDGEMENTS

  • The User hereby acknowledges and agrees that this Privacy Policy:
    • i. is clear and easily accessible and provide statements of Company policies and practices with respective to the Information;
    • ii. provides for the various types of personal or sensitive personal data of information to be collected;
    • iii. provides for the purposes of collection and usage of the Information;
    • iv. provides for disclosure of Information; and
    • v. provides for reasonable security practices and procedures.